Colorado Lodging, Colorado Vacation, The Resort Company

Beaver Creek

Guest Survey

Thank you for the privilege of hosting your vacation in Beaver Creek, Colorado at The Borders Lodge. It is our sincere hope that our accommodations, amenities, and levels of guest service were beyond your expectations.

We would appreciate your assistance in evaluating your vacation experience at The Borders Lodge so that we may better serve you in the future.

I welcome your comments and any suggestions for improvements.

Thank you for staying with us.

Cordially,

Ryan MacLachlan
General Manager

Room Reservations	Fell Below Expectations	Met Expectations	Exceeded Expectations

Promptness and Efficiency	1	2	3	4	5
Friendly and Informative	1	2	3	4	5
Accuracy of Reservation	1	2	3	4	5

Comments

Room Rates	Fell Below Expectations	Met Expectations	Exceeded Expectations

Overall Value for Price Paid

Comments

Reception and Service Friendly, Courtesty and Prompt Service from:	Fell Below Expectations	Met Expectations	Exceeded Expectations

Front Desk Staff	1	2	3	4	5
Housekeeping Staff	1	2	3	4	5
Maintenance Staff	1	2	3	4	5

Comments

Guest Rooms	Fell Below Expectations	Met Expectations	Exceeded Expectations

Cleanliness upon check-in	1	2	3	4	5
Service during stay	1	2	3	4	5
Proper working order of fixtures and appliances	1	2	3	4	5
Kitchen utensils and dinnerware	1	2	3	4	5
Adequately supplied linens and guest supplies	1	2	3	4	5
Furnishings, room decor and lighting	1	2	3	4	5

Comments

Guest Room Amenities	Fell Below Expectations	Met Expectations	Exceeded Expectations

High Speed Internet	1	2	3	4	5
Bathrobes	1	2	3	4	5
Towels	1	2	3	4	5
Bed Linens	1	2	3	4	5
In-room Coffee	1	2	3	4	5
Aveda Bath Products	1	2	3	4	5

Comments

Amenities	Fell Below Expectations	Met Expectations	Exceeded Expectations

Pool	1	2	3	4	5
Hot Tub	1	2	3	4	5
Ski Storage/Boot Room (winter only)	1	2	3	4	5
Hotel Lobby Area	1	2	3	4	5
Exercise Facility	1	2	3	4	5
Parking	1	2	3	4	5

Comments

Transportation

Did you fly into Colorado?

Yes

Which airport did you fly into?

Vail/Eagle County (EGE)

Denver International Airport

Other

Which ground transportation option did you choose?

Colorado Mountain Express

Other

Expectations	Fell Below Expectations	Met Expectations	Exceeded Expectations

Timeliness	1	2	3	4	5
Friendliness of Drivers	1	2	3	4	5
Convenience	1	2	3	4	5

Comments

Conservation

Are you aware of the Green Leaf Initiative, our company-wide effort to improve our operations to lower our impact on the environment?	Yes	No
Did our conservation program factor in your decision to stay with us?	Yes	No

How important is a conservation program in your decision to stay at our property?

Comments

Have you stayed at The Borders Lodge before?

Yes

Which website did you use to research this property?

TheResortCompany.com

BeaverCreek.com

Other

Are there any members of our staff who provided outstanding service?
We welcome the opportunity to commend them on your behalf.

How can we improve any of our services? Are there other services or amenities that
would have made your stay with us more enjoyable?

How likely are you to recommend The Borders Lodge to family, friends and colleagues?
Not Very Likely	Somewhat Likely	Extremely Likely

When visiting Beaver Creek again, what is the likelyhood that you will return to The Borders Lodge?
Not Very Likely	Somewhat Likely	Extremely Likely

Optional Information

Name

Email Address

Dates of stay

Room #

Travel Planner

800.525.1123

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Check out

Adults (18+)
Children (0-17)
# of Units (up to 3)
Properties

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Adults (18+)
Children (0-17)
# of Units (up to 3)
Properties

Founded in 1997, The Resort Company is committed to providing first-class Colorado lodging to travelers from all over the world. We manage the highest quality resort properties in Vail, Beaver Creek, Steamboat Springs, and Breckenridge. Our staff can help you plan the perfect Colorado vacation for anytime of the year. Contact us today.